THE PCCA BLOG

Profiles in Personalized Medicine: T.W. Taylor, RPh

Fri, 21 Nov 2025 15:45:47 GMT

Compounding has shaped not only my career, but the way I care for patients. From the beginning, I was drawn to the idea that medication shouldn’t be one‑size‑fits‑all. Compounding gives pharmacists the ability to tailor treatments to the very specific needs of individuals, and that ability to create something truly personalized is what pulled me into this profession and continues to inspire me today.

I found my way to PCCA because of their commitment to quality and innovation. Over time, they’ve become an essential partner in my work. Their education, resources and support help me provide solutions that standard medications simply can’t offer. Knowing I have access to their expertise allows me to continually grow as a compounder and better serve my patients.

If I had to choose one word — other than “personal” — to describe what compounding means to me, it would be “transformative.” Compounding transforms a traditional approach to health care into one that is precise, individualized and deeply impactful. I’ve seen this transformation in countless patients, and it’s one of the most rewarding parts of my work.

One patient who comes to mind is Susan, an elderly woman who struggled with swallowing pills and managing several medications at once. To make her treatments easier, I created a transdermal cream using PCCA’s Lipoderm® base, combining multiple medications into a single, easy‑to‑use formula. Her adherence improved significantly, and I collaborated closely with her primary care physician to make sure everything was dosed correctly. The improvement in her symptom relief — and her overall health — was unmistakable.

Today, I see compounders as an essential part of the healthcare landscape. We fill treatment gaps, improve patient compliance and offer solutions when commercial medications fall short. Every personalized preparation reinforces the importance of what we do.

The gratitude that patients express is one of the great joys of this work. I’ve received heartfelt letters, personal referrals and even handmade artwork from individuals who wanted to show their appreciation. Those moments remind me why I do what I do.

At Williamsburg Drug Company, we’re committed to making compounding accessible and understood within our community. We host seminars for healthcare providers, participate in health fairs, welcome legislators into the pharmacy and share patient stories whenever possible. We also have a pharmacist dedicated full‑time to marketing and speaking to organizations throughout the area, helping more people understand how compounding can change lives.

For pharmacists and technicians interested in entering the world of compounding, my advice is simple: stay curious and never stop learning. The field is constantly evolving, and success comes from embracing that growth. If you’re driven by problem‑solving and a desire to make a meaningful impact, you will find compounding incredibly fulfilling.

Profiles in Personalized Medicine Samantha Pitzarella, PharmD

Mon, 20 Oct 2025 22:44:56 GMT

I didn’t set out to be a pharmacist who compounds. In fact, my journey into compounding began in the most unexpected way — at my hometown pharmacy in Canonsburg, Pennsylvania, when I was a teenager. The owner, Jerry, did a little bit of compounding, and I started helping out after school — pouring suppositories, labeling, cleaning up. It wasn’t glamorous, but it was fascinating. I loved the hands-on aspect, the idea that we could make medicine specifically for someone who needed something different.

That experience set the course for my entire career. When I went to pharmacy school at the University of Pittsburgh, I was fortunate to receive a scholarship from that same hometown pharmacy — a full circle moment that shaped my path. Years later, I ended up working for Jerry again, and now, in an incredible twist of fate, our pharmacies have come back together to create ColtRx Pharmacy. It feels like my career has come home.

Compounding quickly became more than just part of my job — it became the reason I love pharmacy. In a world where most medications are mass-produced, compounding allows me to think creatively, to solve problems for real people. If it weren’t for compounding, I honestly don’t think I’d still be in pharmacy. It’s what keeps me inspired, challenged and deeply connected to my patients.

Over the years, I’ve learned that compounding can completely change a person’s quality of life. One of my most memorable patients has a rare mast cell disease that caused her to have severe allergic reactions multiple times a week. After hearing about new research at PCCA’s ThinkNext International Seminar, I had an idea — what if we tried low-dose naltrexone for her condition? It wasn’t something we’d used for mast cells before, but I reached out to her doctor and found one willing to give it a try. Months later, she went 75 days without a single episode of anaphylaxis. She even sent me a photo of herself driving a car again after years of being unable to. That one message — just a picture of freedom — reminded me exactly why I do what I do.

And that’s where PCCA comes in. I’ve been connected to PCCA since I was 18. They were my first call when I needed help troubleshooting a formula or validating a chemical. Compounding can be isolating — you’re solving unique problems that don’t have easy answers — but PCCA gives you an entire network of people who understand exactly what you’re doing and why it matters. Their quality standards allow me to sleep at night, knowing every ingredient is tested, verified and supported by data. Their innovation lets me focus on my patients, not on making bases from scratch. And their training programs — whether online webinars or in-person seminars — keep my team educated and confident. My technicians love those sessions; they make them feel like experts in their craft.

The truth is, compounding is both art and science. It takes creativity, precision and passion. But with PCCA behind us, it also comes with reassurance — the kind that enables me to stand behind what we do with qualification. Compounding isn’t just personal; it’s my purpose. And PCCA has been there every step of the way, helping me turn that purpose into something powerful for every patient we serve.

Profiles in Personalized Medicine: Tiffany Kofroth & Mindy Stephens, Live from the 2025 Tech Summit

Wed, 24 Sep 2025 17:25:00 GMT

At the 2025 PCCA Technician Summit, two pharmacy technicians shared their journeys from opposite ends of the compounding spectrum. Tiffany Kofroth, CSPT, CPhT-Adv, works in sterile compounding and education at MD Anderson Cancer Center. Mindy Stephens, CPhT, has built her career in nonsterile compounding at Magnolia Pharmacy in North Houston. Their experiences may differ, but their passion for personalized care is the same.

Two Beginnings, One Passion

Both Tiffany and Mindy began their pharmacy careers in 1998. For Tiffany, it started at a Rite Aid in Pennsylvania while she was still in high school. What was supposed to be a step toward nursing quickly became a lifelong commitment to pharmacy. Her career has taken her through retail, long-term care and hospital settings before leading her to MD Anderson, where she now serves as both an educator and active compounder.

Mindy got her start in retail pharmacy as well, and while her mother was a pharmacy technician, Mindy didn’t expect to follow in her footsteps. But after she joined Magnolia Pharmacy almost a decade later, owner Steve Hoffart, PharmD, asked her a simple question: Did she like to follow recipes? That question led her into compounding, and she’s been perfecting formulations for patients ever since.

Changing Lives Through Compounding

For both women, the reward is seeing how personalized medicine changes lives. Tiffany recalls watching children at MD Anderson ring the bell after completing treatment — a reminder of the very real stakes involved in sterile compounding. Mindy remembers helping compound for a little girl with anemia whose medication needs shifted from month to month. Today, that girl is thriving.

Whether it’s easing pain for a hospice patient, supporting fertility treatments or creating pet medications that extend an animal’s life, both Tiffany and Mindy carry with them the knowledge that behind every prescription is a person whose quality of life depends on what they make.

The Craft of Getting It Right

In sterile compounding, Tiffany focuses on rigorous quality checks, including barcode scanning, gravimetric verification and electronic documentation. At Magnolia Pharmacy, Mindy’s team uses multiple levels of pharmacist oversight and regular sync-ups to share new knowledge. Both emphasize that education never stops, whether it's through USP updates, PCCA training or peer-to-peer collaboration.

They’ve also seen the technician profession evolve dramatically since their early days. What was once a job that required little formal training is now a career with national certifications, specialized credentials and growing recognition. The pandemic underscored that shift, as many technicians stepped into expanded roles as essential healthcare providers.

The Future of Pharmacy Technicians

When asked what advice they’d share with future technicians, both point to shadowing as the best place to start. Seeing compounding up close reveals the creativity, precision and patient connection that make it so rewarding.

“Technicians aren’t just support staff,” Tiffany said. “We’re the backbone of the pharmacy.”

Mindy echoed the sentiment. “It’s incredibly rewarding to help people in your own way, every single day," she said.

Different settings, different specialties, but a shared mission. For Tiffany Kofroth and Mindy Stephens, compounding is where science and compassion meet to create something truly personal.

Profiles in Personalized Medicine: Devesh Sheth, BPharm, MPS

Fri, 22 Aug 2025 00:25:31 GMT

Before I ever stepped behind the counter at Clinicare Compounding Pharmacy in Maylands, I knew I wanted a career where science and patient care met in a way you could see and feel. Compounding gave me that and more. It let me combine my love of chemistry with problem-solving and creativity, and it gave me the chance to work one-on-one with patients to make something just for them.

I wasn’t interested in simply handing over what came from a manufacturer’s box. I wanted to collaborate with prescribers, hear from patients about what wasn’t working and then create a solution that could. That’s what keeps me inspired: Compounding is science with a human touch.

Why I Joined PCCA — and Why I’ve Stayed

When I started, I needed more than formulas and ingredients. I needed education I could trust, a reliable source for quality materials and a community of people who understood the challenges of this work — the very definition of what PCCA offers. Their training keeps me sharp. Their bases and ingredients give me confidence that every prescription provides quality and safety for my patients. And their network of fellow compounders means I’m never on my own. That kind of support has shaped not only my skills but my practice.

If I had to describe compounding in one word, it'd be customized. Every patient is different — allergies, preferred dosage forms, even flavor preferences. We can meet those needs in ways no mass-produced medication ever could. I weave that philosophy into everything I do.

Changing Lives, One Solution at a Time

A middle-aged woman with fibromyalgia once came to me after struggling with oral pain medications. They upset her stomach and didn’t bring much relief. Working with her pain management specialist, we created a topical cream in a PCCA permeation-enhancing base. By bypassing her digestive system, we delivered targeted relief with fewer side effects. Her comfort improved, and so did her daily life.

Then there was a young child with autism spectrum disorder who needed antipsychotic medication but couldn’t swallow pills and refused anything with a strong taste or smell. We compounded a flavored liquid suspension in PCCA’s SuspendIt® base, masking the taste and making it easy for the child to take. Compliance improved overnight, reducing stress for the family and giving the treatment a real chance to work.

For topical formulations like that fibromyalgia cream, I often turn to PCCA Lipoderm®. It enhances absorption, it's easy to work with and patients like the smooth, non-greasy feel. I’ve used it in hormone therapy, pain relief and other applications where consistency and stability are as important as efficacy. It’s one of those behind-the-scenes tools that quietly make a huge difference.

Why Compounding Matters Now More Than Ever

In a health care system that often feels one-size-fits-all, compounding is where personalization lives. We fill gaps during drug shortages, remove allergens for sensitive patients, create formulations for animals and adjust dosages outside the standard range. It’s a space where pharmacists can innovate and directly impact outcomes.

The gratitude I hear from patients makes it all worth it. Sometimes it’s a quick thank-you. Other times it’s more profound, like the husband who told me his wife’s compounded medication “saved our marriage.” Those moments stay with you.

We also work to keep compounding visible in Maylands. That means showing up at local health fairs, collaborating with clinics and hospitals, and offering consultations to help people understand their options. The more the community knows what’s possible, the more people we can help.

Advice for Future Compounders — and Why I’ll Never Stop

If you’re considering compounding, invest in your training and get hands-on experience wherever you can. Learn the regulations, master the techniques and stay curious. This field rewards persistence and attention; a willingness to keep learning is essential.

For me, compounding has been a career of constant growth and fulfillment. Every prescription is a problem to solve, an opportunity to help and a chance to make a difference. That’s what keeps me going, and that’s what personalized medicine means to me. I can’t imagine doing anything else.

Profiles in Personalized Medicine: John Ortego, PharmD

Mon, 28 Jul 2025 19:45:33 GMT

Before I even started pharmacy school, I knew I wanted to own an independent pharmacy. That dream always included compounding. I saw it as essential, not just for building a business, but for offering patients something more meaningful. Something more personal.

My first exposure came through an elective in school, followed by a rotation that turned into a full-time position at Grandpa’s Compounding Pharmacy in Placerville, California. That experience became foundational. I spent four years there, learning the ropes, watching what it meant to be a true community compounder. Eventually, I opened Parkside Compounding Pharmacy 40 miles down the road in Sacramento, and eight years later, I bought Grandpa’s files. That move doubled my compound script volume overnight and brought my journey full circle.

Why I Stayed Independent, and Why I Joined PCCA

At the beginning, I tried going it alone. I had my own formulas and sourced ingredients from wherever I could. I even whipped up a homemade VanPen® knockoff for my transdermals. But as my patient base grew and the complexity of compounds increased, I knew it was time to take things to the next level. That meant joining PCCA.

Their formulas, their bases, their support — it’s all been game-changing. The research & development are second to none. The clinical support and education are unmatched. But what’s stuck with me the most is the culture. PCCA’s team is welcoming, collaborative and professional in a way that motivates me to build the same kind of atmosphere in my own pharmacy. I’ve been a member for over a decade now, and I can honestly say I’m in it for the long haul.

The Word I Come Back to Is Hope

One of my earliest mentors told me, “What we sell here is hope.” And that’s stuck with me. When patients walk through our doors, they’ve often exhausted every other option. They’ve tried medications that didn’t work or treatments that left them feeling worse. So when we hand them a compound, customized just for them, it represents something bigger: a path forward.

Hope also applies to me. In a pharmacy landscape dominated by pharmacy benefit managers (PBMs), rigid contracts and razor-thin margins, compounding is the part of my business I can actually control. It’s where I can invest and consistently see growth. It’s the piece that gives me professional satisfaction and financial stability, now and into the future.

Changing Lives, One Solution at a Time

Minnie’s story is one I’ll never forget. She’d struggled with hypothyroidism for years, allergic to the fillers and dyes in synthetic thyroid meds. When WP Thyroid® was pulled from the market, things got worse. She found us through our website and, with guidance from the LDN Foundation in the United Kingdom, reached out.

We worked closely with her physician to start a titration protocol with low-dose naltrexone (LDN). Nine months later, she no longer needed thyroid medication. After 24 years of trying every option available, she felt clear-headed, energetic and pain-free. Her brain fog lifted. Her muscle aches disappeared. Her quality of life changed completely.

These are the kinds of moments that remind you why this work matters.

Bringing Compounding to the Community

We’ve found success through creativity and consistency. My director of sales and marketing, Michele Alvord, and I regularly give lunch-and-learns at local vet clinics. We sponsor events like the annual Doggy Dash to support the animal shelter, and we’ve even flown in guest speakers to educate health care professionals in our dedicated presentation space. Our weight loss program, driven by compounded semaglutide in SubMagna® SL HMW, has seen huge traction, and we’re using Instagram to keep that momentum going.

SubMagna, by the way, is my current favorite PCCA base. It’s anhydrous, masks bitterness and boosts mucosal absorption — perfect for our sublingual semaglutide suspensions. We’ve gone all in on the weight loss space because of it, and it’s been incredibly rewarding.

Compounding Is Part of Who I Am

At this point, compounding isn’t just something I do — it’s part of who I am. I’m a dad. A business owner. A potter in my free time. But professionally, what sets me apart is being a local expert in personalized medicine. In my little corner of the world, people look to me for answers, and I take that seriously.

If you’re a pharmacist or technician considering compounding, here’s my advice: Find a way in. Be willing to start small. Show up when others won’t. Make yourself available. I’ve hired foreign-trained pharmacists who started at minimum wage just to earn their licensure hours. Now they’re full-time team members. This field rewards persistence — and curiosity.

There’s nothing quite like it.

Profiles in Personalized Medicine: Jody Gilby, BSP

Thu, 19 Jun 2025 22:04:00 GMT

When I opened Sprucewood Pharmacy in Lloydminster, Alberta, compounding wasn’t just an untapped opportunity — it was a missing piece in our community’s care. Patients were already coming in with prescriptions for custom medications, but we had to outsource them. I knew there had to be a better way. That’s what set me on the path to create a lab of our own and start solving problems directly, right here at home.

A Path Built on Collaboration

What drew me to compounding was its creativity — and the chance to offer real alternatives for patients who couldn’t get what they needed off the shelf. Early on, I reached out to a colleague and my PCCA rep, both of whom encouraged me to dive in. At the time, there wasn’t a single compounding pharmacy in Lloydminster. That made the decision easy — we had an opportunity to offer something truly valuable to the community.

PCCA was instrumental in helping me get started. Their team guided me through designing a lab that met Alberta’s new USP standards and supported me every step of the way. That support hasn’t stopped. Over the past seven years, they’ve been a steady source of education, regulatory guidance, product innovation and clinical support — all of which have helped me grow and specialize, especially in areas like hormone replacement therapy.

Compounding, at its core, is collaborative. It’s a daily conversation between pharmacists, patients and physicians. And when people in the community start recognizing your expertise, they begin to seek you out — not just for a prescription, but for help solving problems.

Moments That Matter

One of the most rewarding parts of this work is seeing the impact it has on people’s lives. I think about Linda, who came to me after a series of severe urinary tract infections that just wouldn’t respond to antibiotics. I ran a hormone panel and, working with her physician, recommended BHRT and vaginal estriol. I also identified Hashimoto’s thyroiditis and we started her on low-dose naltrexone (LDN). The change was dramatic — her energy came back, the infections stopped and she felt healthy again.

Another example: our growing group of pediatric patients with congenital heart disease. These kids receive complex care in major urban hospitals, but when they come home, they often need medications in formats that don’t exist commercially. We’re able to compound those medications locally, making their daily lives easier and reducing the burden on families who already have so much to manage.

These aren’t flashy stories, but they’re meaningful. They’re why I do what I do.

Building Trust and Visibility

In a community like ours, word of mouth is everything. And the feedback we hear most often is that we’re “the pharmacy that offers alternatives.” That reputation didn’t happen by accident. We’ve held lunch-and-learns with local physicians, spoken at community events and shared what compounding can do, particularly around BHRT and pain management. I also provide hormone consults in collaboration with physicians and nurse practitioners, which has led to more referrals and stronger relationships across the board.

Compounding has shaped my career in ways I never expected. Thanks to the training and resources from PCCA, I’ve been able to expand my scope, challenge myself and bring new value to the patients I serve. It’s a field that keeps you curious, and that’s what makes every day worth it.

For Anyone Considering Compounding

If you’re a pharmacist or technician thinking about getting into compounding, here’s my advice: Do it. It’s an evolving, dynamic field that rewards curiosity and keeps you growing. Every day presents new challenges — and new chances to make a difference.

And if you’re wondering about my go-to PCCA base? MucoLox™, hands down. Mixed with VersaBase® Cream, it’s been a game changer for our vaginal estriol patients — they find it easy to use and effective, which improves compliance.

At the end of the day, compounding is about relationships. It’s about being the one who says, “We can figure this out.” And for me, that’s the most rewarding part of the job.

Profiles in Personalized Medicine: Heather Tierney, CPhT

Wed, 14 May 2025 13:54:00 GMT

I first dipped my toes into health care as a candy striper when I was a teenager. I loved it — taking care of people, being a small part of their healing journeys. Later, when a friend opened a nursing home pharmacy called Geri Care Pharmacy, I started working there and fell head over heels for pharmacy work. AfterGeri Care closed, I reconnected with my childhood friend Claire, whose father owned Wheeler Pharmacy in Lexington, Kentucky, and the rest is history.

I was working as a certified pharmacy technician at Wheeler Pharmacy when an opportunity opened up in compounding. I had no clue what I was stepping into, but I went to PCCA's Technique for Technicians training (now CORE Compounding Training), which was a game-changer. I think I was the only one there who had never even looked at a compounding formula before! But that experience lit a fire in me, and by September 2007, I officially became the lead compounding technician at Wheeler, and I've been here ever since.

Two Pharmacies, One Big Mission

Wheeler Pharmacy has a rich history in Lexington, Kentucky. Claire's father started the original pharmacy in 1958 after graduating from the University of Kentucky. In 2012, we had the chance to expand and separate our services by opening a dedicated compounding pharmacy just across the street from the original location.

Today, the original Wheeler Pharmacy still runs as a traditional retail pharmacy, while our custom compounding location focuses solely on creating personalized medications for both people and pets. In fact, I think we're the sole compounding-only pharmacy that serves both humans and animals in Lexington!

The Personal Touch That Makes All the Difference

One thing that’s always been important to me is patient connection. Every patient who works with me gets my business card with my cell number. I want them to feel like they have direct access to someone who cares. I think that’s a big reason patients choose us over bigger chains — they know we truly care.

Our pharmacy setup is intentionally nontraditional. When patients walk into Wheeler's Custom Compounding, my desk is the first thing they see. It's not about counters and barriers — it's about creating a welcoming environment where patients feel at ease. That personal touch sets the tone for the kind of care they’re going to receive.

No Two Days Are the Same — And I Love It

Every day at the pharmacy is a little bit different, which is one of the things I love most about my job. I start my mornings by processing our "to-do" list in the software system and reaching out to patients to confirm if they still need their refills — we don't just automatically fill them, because circumstances can change. We also call or text when prescriptions are ready, helping to keep patients informed and involved in their care.

Some days, we're whipping up hundreds of suppositories. Other days, it's lollipops, HRT creams or troches. The variety keeps it exciting — no monotonous pill-counting here! You truly never know what you'll walk into, and that unpredictability keeps me energized.

Precision Matters: Safeguarding Our Patients

Compounding requires an incredible level of precision and attention to detail. We rely heavily on our integrated software and scale systems, which have built-in hard stops for margins of error. If the weight isn't right or the wrong chemical is scanned, the system won't let you move forward.

Each master formula is detailed enough that any trained technician could walk into the lab and complete the preparation without error. Quality assurance is a top priority for us — certain dosage forms even require mathematical verification to ensure consistency. The safety measures we have in place today are incredibly advanced, and I wouldn't have it any other way.

Helping Doctors Think Outside the Box

One of the challenges we still face in compounding is a lack of awareness among doctors about what we can do. Many physicians aren't trained in compounding during their schooling, so they naturally stick to what they know.

I see my role as an educator, helping providers realize that customized solutions exist. Whenever I have the opportunity to visit a medical office, I do my homework first — nothing's worse than walking into a meeting unprepared. When doctors learn about the possibilities we can offer, they're often excited to collaborate.

Sometimes it's the patients themselves who advocate for compounding solutions. I once worked with a mom whose teenage son was prescribed promethazine in a rectal suppository — not ideal for a 16-year-old! I suggested a promethazine gel instead, which could simply be applied to the wrist. After some advocacy on the mom's part, the doctor changed the prescription, and everyone was happier (especially the teenage boy!).

A Patient Success Story I'll Never Forget

One of the most memorable patients we've ever had started working with us when she was just three weeks old. She was born without the enzyme needed to process sugar and was misdiagnosed early on with liver cancer.

Once she was correctly diagnosed with fructose-1,6-bisphosphatase deficiency, we had to custom-make almost every medication for her, because traditional formulations contained sugars or fillers that could have harmed her. We collaborated closely with PCCA to vet every ingredient, down to the tiniest excipients.

Today, she’s 17 years old and thriving. Her mom often tells us, "Without you, we wouldn't have her." Being a part of her journey has been one of the most meaningful experiences of my career.

Profiles in Personalized Medicine: James Anderson, Jr., DPh

Thu, 24 Apr 2025 22:51:30 GMT

At first glance, Renew Compounding Pharmacy might resemble a small-town pharmacy with neighborly charm and prompt service. But step inside, and you’ll find something deeper: an operation where science, compassion and customized care work in tandem to improve patients’ lives.

Owner James Anderson and his colleague Michael Whatley aren’t just pharmacists; they’re problem-solvers, educators and deeply invested community members. For them, compounding is a commitment to creating options where few exist — and building relationships that go far beyond the prescription pad.

The Power of Individualization

Big pharmacy serves medicine for the masses, but we’re individualized. We’re doing things to help people avoid filler issues, dye issues — whatever their specific needs are.

That mindset drives every aspect of the Renew philosophy. Each compound is made with precision, tailored to the individual’s tolerance and condition. Our focus is on effectiveness, safety and customization — not volume or speed.

There’s real satisfaction in knowing you’re helping people in a way they can’t find elsewhere. We’re hands-on. We’re listening, adjusting and building something specific for each person.

A Life-Changing Compound

We’ve helped a lot of patients over the years, but one story stands out. Shortly after completing training at PCCA, I was approached by a friend of my wife whose cancer treatments were making it impossible for her to function.

Her nausea was so intense she couldn’t even watch food commercials. Cooking for her family used to be a joy, but she couldn’t go near the kitchen.

We researched, consulted with PCCA and uncovered a promising formula for use in a hospital setting. After gaining approval from her doctor, we compounded the medication and hand-delivered it.

The change was immediate and dramatic. She was back in the kitchen, spending time with her family and finding small but meaningful joys again.

She told me it changed her quality of life. That’s when I realized what we’re truly capable of doing through compounding.

From Lightbulb Moment to Business Model

That experience helped shape our future. We began leaning into compounding more seriously, eventually deciding to create a compounding-only pharmacy — leaving behind the constraints and distractions of retail operations.

A patient once told me, “You must feel so proud knowing you’re making something with your hands that you can’t get at any other pharmacy.” And she was absolutely right.

Personalized Care in the Face of Policy Threats

As regulatory pressures increase — especially surrounding hormone therapy — we must remain vocal about the importance of preserving patient access to personalized care.

If patients ever lost access to compounded HRT, you’d see chaos. We hear from people all the time about how much better they feel now that they’re on a personalized hormone regimen. You take that away, and it’s not just a policy decision — it’s a direct hit to people’s quality of life.

We’re grateful for advocates like U.S. Congresswoman Diana Harshbarger, a PCCA member and pharmacist, for pushing back against efforts to limit compounding. She knows the impact this has on patients. When someone on Capitol Hill becomes a patient in need of compounded medication themselves, that’s when it finally starts to click.

The Renew Difference

At Renew, the approach is hands-on and highly personal. We know most of our customers by name. They appreciate the speed, the service and the fact that they’re getting a pure, customized product they can actually tolerate.

At Renew, patients get more than a prescription — they get a partner. Whether it’s hormone therapy, allergy-sensitive formulations or hard-to-source treatments, our team is committed to going the extra mile.

This is personalized medicine from start to finish. We don’t just fill a script and move on. We get involved. We care. And that’s what makes all the difference.

Advice for Future Compounders

For anyone thinking about compounding, we say: Come hang out with us. Watch what we do. Ask questions. We’ve had students and pharmacists visit us, and we’re happy to share what we’ve learned.

You also need the right support system. We wouldn’t attempt this without PCCA. Their training, their Clinical Services team and the quality of their ingredients — we rely on them daily.

That trust is especially important when it comes to sourcing. We don’t use unfamiliar suppliers or mystery vendors. I’ve toured PCCA’s facilities. I’ve seen how they test and retest every ingredient. I know what I’m getting when I order from them, and that gives me the confidence to do my part well.

The Power of Patient Advocacy: How One Pharmacist Helped Change a Life

Tue, 01 Apr 2025 15:49:00 GMT

Personalized medicine is about more than formulas and chemicals — it’s about restoring quality of life. And sometimes, it’s the difference between suffering in silence and getting a second chance.

Few stories illustrate this better than that of Michael Strouse, a firefighter who nearly lost his vision due to chemical exposure, and the compounding pharmacist who refused to give up on him: Robyn Crow, RPh. Michael's journey is one of recovery, but it's also about the fight for access to life-changing treatments — and advocacy's critical role in ensuring no patient is left without options.

A Life-Altering Incident

One moment, Michael Strouse was just another firefighter running through a routine training drill. The next, his world went dark.

In 2015, while training at Wright-Patterson Air Force Base, a toxic chemical made contact with his eyes. His vision blurred instantly. His eyes burned. The guys on his crew, his brothers, did what they could, dumping water and even Gatorade into his eyes — anything to flush out the chemical. But the damage was already done.

What followed was six years of pure hell. The pain was relentless — like sandpaper scraping against his eyes, 24/7. Light became intolerable. Driving? Impossible. His eyes were so inflamed that even keeping them open felt like torture. Despite seeing multiple ophthalmologists and trying every over-the-counter and prescription drop available, nothing worked. And the worst part? No one had any answers.

Doctors prescribed everything they could think of — artificial tears, steroid drops, anti-inflammatory medications — but nothing gave him relief. Sleep was nearly impossible, too. He’d nod off for an hour or two before waking up in agony. His eyes were constantly bloodshot, and the burning sensation never faded. Simple things like stepping outside or looking at a screen became unbearable. He was trapped.

Eventually, the pain cost him everything — his job, his ability to be present for his kids, his sense of independence. In 2016, he was medically retired from the fire department. And with no financial support coming in for nearly a year, his family had to rely on his firefighter union and friends, who stepped up with food, fundraisers, and whatever help they could provide. But hope was slipping away.

The Search for a Solution

Michael had all but given up when his ophthalmologist recommended a compounding pharmacist two hours away in Ohio: Robyn Crow. She specialized in autologous serum eye drops, a unique treatment made from a patient’s own blood. It wasn’t mainstream, but for people like Michael, who had exhausted every conventional option, it was worth a shot.

The first attempt didn’t go well. Because of his chemical exposure, his blood serum was unstable. The drops burned. More pain, more disappointment. But Robyn didn’t walk away — she knew there had to be another way.

For years, she stayed in contact with Michael, checking in and brainstorming ideas. She consulted experts, researched alternatives, and explored unconventional solutions. Then, in 2017, Michael called her again — desperate. He needed something, anything, to make the pain stop. That’s when Robyn pitched a radical idea: using donor blood instead of his own.

A Breakthrough in Treatment

Robyn got to work. She collaborated with PCCA’s Clinical Services team, consulted with Michael’s doctor, and devised a protocol to create allogeneic serum eye drops — this time, using donor blood from a close family member. The first donor was his father.

Michael remembers that first drop like it was yesterday. He braced for the burn, but there was none. No stinging. No fire. Just pure, cool relief. For the first time in years, he felt hope.

Over the following months, something incredible happened. His pain, which had been a constant 9 or 10 on the pain scale, dropped to a 1. The redness faded. His vision, which had been deteriorating for years, actually started to improve. By 2022, his eyesight had gone from 20/60 to a perfect 20/20. He could drive again. He could pick up his kids without sunglasses covering his swollen eyes. He could finally live again.

Not only could he see, he could reclaim his independence. He could go outside without fear. He could read a book. He could drive at night, something he thought he’d never do again. For Michael, this was a second chance at life.

The Fight for Patient Access

Michael’s story is a testament to the impact of compounding pharmacists — the unsung heroes who create solutions when no one else can. But that life-changing power is endangered, and access to personalized medicine isn’t guaranteed. Without advocacy, without awareness, without laws protecting compounding, patients like Michael could be left without options.

That’s why, in 2023, Michael and Robyn took their story straight to Capitol Hill, joining PCCA’s ACT Legislative Conference. They met face-to-face with lawmakers — not only as pharmacist and patient, but as living proof of why compounding matters. Without it, Michael would still be suffering, and countless others would be left in the dark.

The impact was immediate. Legislators listened. They asked questions. They took notes. And most importantly, they understood. Because it’s one thing to hear about compounding from industry professionals — it’s another to see the person whose life was saved by it.

This kind of advocacy is critical. It’s what keeps compounded medications available for patients who need them. It’s what ensures that pharmacists like Robyn have the ability to create life-changing treatments. And it’s what protects patients from losing access to the medications that could save them. Michael’s journey proves compounding is a lifeline, and the fight to protect patient access isn’t over.

Be Part of the Movement

This May, PCCA is heading back to Washington, D.C., for the 13th annual ACT Legislative Conference, and you can be part of it. Pharmacists, healthcare providers, patients –— our voices and our stories matter.

Join us by registering for the conference here.

How to Market Personalized Medicine to Physicians: A Physician’s Perspective

Tue, 25 Mar 2025 13:00:00 GMT

Talking to doctors can be intimidating. Whether you're a seasoned compounding pharmacist or just starting out, the idea of walking into a physician's office and pitching the benefits of personalized medicine might feel daunting. What do you say? How do you make it worth their time? And — let’s be honest — how do you avoid sounding like a salesperson?

Pamela W. Smith, MD, MPH, MS, a longtime advocate for personalized medicine, has been on both sides of the conversation. As a physician with extensive experience in both conventional and integrative medicine, she’s seen firsthand how compounding pharmacies can support better patient outcomes. In a recent episode of PCCA’s Mortar & Pestle podcast, she shared her playbook for successfully engaging with physicians.

The Power of the Triad: Pharmacist, Physician, Patient

At the core of Dr. Smith’s philosophy is the “triad” relationship: the dynamic between the pharmacist, the physician and the patient. When these three work together, patient outcomes improve dramatically.

“When I write a prescription for a compounded medication, I know the quality will be there,” Dr. Smith said. “And I also know that the pharmacist will reinforce what I’ve told my patient. That level of collaboration helps with compliance and ultimately leads to better health.”

But here’s the catch: Not all physicians understand the benefits of compounding. Many have never worked closely with a compounding pharmacist, and some may even be skeptical about the efficacy and quality of compounded medications. That’s where education and strategic communication come into play.

Breaking the Ice: How to Approach Physicians

Here’s the thing: Most doctors don’t bite. In fact, according to Dr. Smith, many of them are actually eager to learn more about what you can do for their patients.

Here’s how to start the conversation:

Keep it short. Doctors are busy. Aim for a quick, productive chat — 10 to 15 minutes max.

Stick to one topic. Instead of overwhelming them with everything compounding can offer, focus on a single, relevant solution — whether it’s dermatology, hormone therapy or pain management.

Show them the science. Physicians respect data. If you’re discussing a compounded treatment, bring research or references to clinical studies.

Ask, don’t tell. Start by asking what challenges they face in their practice — especially those unique and often difficult patient cases. Then, position compounding as a solution.

Extend an invitation. If they’re interested, invite them to an educational event, like a PCCA conference or certification course.

Meeting Physicians Where They Are

Patients are already driving this change. Dr. Smith says she’s seeing more and more people walk into their doctors’ offices asking about personalized treatments. And if doctors aren’t on board yet? They’re going to be soon. That’s where you come in.

“When you type ‘new trends in medicine’ into a search engine, personalized medicine is at the top of the list,” Dr. Smith said. “Patients are actively seeking out physicians who offer individualized care.”

For pharmacists, this presents an incredible opportunity. By positioning themselves as trusted partners in personalized medicine, compounding pharmacies can become indispensable to physicians looking to differentiate their practice.

Finding the Right Fit

Not every physician will be immediately receptive to compounding. That’s why Dr. Smith suggests targeting providers whose specialties align well with compounded solutions. Some of the best opportunities include:

Hormone therapy. Many physicians are not aware that hormone therapy can be customized to the individual patient through compounding, unlike commercial products that are only available in standard strengths and dosage forms. One example is providing non-hormonal options for vaginal atrophy for those patients unable to use hormones.

Dermatology. Custom skin care formulations for rosacea, psoriasis and other skin conditions offer a compelling entry point.

Pain management. With the ongoing opioid crisis, non-addictive, customized pain relief options are more important than ever.

Weight loss. Compounded weight management medications are gaining traction as patient demand for alternatives to commercial drugs rises.

The Future of Physician-Pharmacist Collaboration

The good news is that the tide is turning. More physicians than ever are recognizing the value of compounding, and the demand for personalized medicine is only growing.

“If you asked me five years ago, we weren’t at this level of awareness,” Dr. Smith said. “But in just the last year or two, the interest has skyrocketed. Pharmacists who can educate and support physicians in this space will be ahead of the curve.”

At the end of the day, successful physician engagement isn’t about selling — it’s about solving problems and building trust. When you approach it that way, doctors will actually want to hear what you have to say.

Ready to take the next step? Start small. Identify a few key physicians in your area, schedule a brief visit and introduce one simple but impactful compounding solution. With the right approach, you’ll be on your way to building a thriving referral network and expanding access to personalized medicine for more patients. Get all the tips in Dr. Smith’s podcast.

PCCA is here to help. Our members have access to a host of assets designed to help you promote your practice to physicians, including marketing resources and scientific publications, plus a Clinical Services team available 24/7 and monthly educational webinars. Discover all the benefits of membership when you connect with us today.

Profiles in Personalized Medicine: Danielle Bush, CPhT

Wed, 05 Mar 2025 16:53:18 GMT

Pharmacy was never part of the plan. At least, that’s what Danielle Bush thought when she was working as a grocery store cashier. But sometimes, the best career paths are the ones you don’t see coming.

Today, Danielle is the Nonsterile Training Supervisor at Town & Country Compounding in Ramsey, New Jersey, where she plays a vital role in training, compliance and compounding pharmacy advocacy. Her journey from an unexpected opportunity to becoming a leader in her field is a testament to curiosity, passion and the ever-evolving role of pharmacy technicians.

I Had Zero Plans to Work in Pharmacy

I was working as a cashier at a grocery store when the pharmacy manager asked if I’d be interested in training as a technician. I wasn’t thinking about a long-term career — my biggest motivation at the time? Getting rid of the awful yellow shirt I had to wear. A white lab coat sounded like a much better deal.

But once I started, I realized something: I was good at it. More importantly, I loved it. I didn’t see myself as a doctor or a nurse, but I had always felt a strong desire to help people. Pharmacy fulfilled that need. It gave me a way to make a real impact while working in a flexible environment. I stayed in retail pharmacy for nearly a decade before deciding I wanted more.

After finishing my undergraduate degree, I went on to earn a master’s. Then the pandemic hit. The world stopped, and I took a hard look at what I wanted. That’s when I decided to take pharmacy seriously as a career — not just a job. I pursued my PTCB certification, and that’s where I really started to understand the world beyond retail pharmacy. I was fascinated by compounding, but I wasn’t sure how to break in.

When a position opened at Town & Country Compounding, I went for it. I had no compounding experience, but I figured the worst they could say was no. That was in 2021. Four years later, I can’t imagine doing anything else.

There’s More to This Job Than Counting Pills

At Town & Country Compounding, we don’t dispense traditional manufactured medications. We focus entirely on compounded, personalized medicine — things like bioidentical hormone replacement therapy (BHRT), low-dose naltrexone, thyroid medications and sterile compounding to help manage shortages. It’s a fast-paced environment that requires constant learning, and I thrive on that.

One of the things I love most about my job is how compounding allows us to solve real-world medication problems. There were so many therapies available that as a retail technician I had no awareness of. For years Town & Country has been a leader in customized patient-specific formulations and personalized counseling. More recently, we’ve helped fill the gaps in medication availability due to supply chain disruptions. When a patient comes in and says, “I can’t get this anywhere else,” that’s when I know we’re making a difference.

I started as a compounding technician, but knew I wanted to do more. My management team has been incredibly supportive, allowing me to take on new responsibilities in compliance and regulatory work. Now, as Nonsterile Training Supervisor, I oversee technician training, competency assessments and quality assurance — while still jumping into the lab when needed. Small businesses mean wearing a lot of hats, and I love that about my job.

Beyond the technical side of things, I’ve become deeply invested in advocacy for pharmacy technicians. There’s still a perception that technicians just “lick, stick and pour” prescriptions. That’s outdated. We’re stepping into leadership roles, getting advanced certifications and taking on more responsibilities than ever before. If we want the industry to recognize that, we have to speak up.

Pharmacy Technicians Need a Seat at the Table

One of the biggest shifts I’ve seen in pharmacy is the realization that technicians are an underutilized resource. We work alongside pharmacists every day, absorbing knowledge and building skills that go far beyond data entry and dispensing. In recent years, we’ve seen massive progress:

Advanced certifications that allow techs to verify prescriptions under a pharmacist
Expanded roles in immunizations and sterile compounding
Technicians serving on state pharmacy boards
More leadership opportunities in compliance, training and management

I’m heavily involved in organizations like the Alliance for Pharmacy Compounding (APC) and PCCA’s Concierge Compounding Program, where I advocate for the continued expansion of technician roles. This isn't just about job growth — it’s about ensuring that patients receive the highest level of care by empowering the professionals who make it happen behind the scenes.

One of the most rewarding moments in my career so far was joining a technician advocacy town hall hosted by APC. Seeing other techs who had moved into leadership roles was eye-opening — it made me realize how much potential we have, and it inspired me to step up and take a more active role in shaping the future of pharmacy technicians.

If you’re a pharmacy technician who wants to grow, my advice is simple: Put yourself out there. Join professional organizations, attend webinars and don’t be afraid to take on challenges you don’t feel “ready” for. You don’t have to be an RPh to make a difference in this industry. There’s space for us — if we take it.

The Future of Pharmacy Technicians

Danielle’s story is proof that the role of pharmacy technicians is changing — and for the better. Her journey from a grocery store cashier to a respected leader in compounding pharmacy demonstrates the growing opportunities available in the field. Danielle recently shared her story on The Mortar & Pestle podcast, discussing her journey, advocacy work and the future of pharmacy technicians. Listen to the full episode here.

As more pharmacies recognize the value of skilled technicians, the profession will continue to evolve, offering new career paths beyond traditional roles. As part of our commitment to this evolution, PCCA is excited to host our first-ever Compounding Technician Summit, May 29-30, 2025, in Houston, Texas, and also available to watch virtually.

At PCCA, we believe in supporting the growth of pharmacy technicians like Danielle. Whether through training, certification support or advocacy, we’re committed to ensuring that pharmacy technicians have the tools they need to thrive in an ever-changing industry.

Profiles in Personalized Medicine 2024 PCCA Member Award Recipients

Wed, 15 Jan 2025 13:19:00 GMT

Profiles in Personalized Medicine — Congratulations to Our 2024 PCCA Award Winners!

Joseph P. Navarra, RPh, FACA, FAPC

2024 M. George Webber, PhD, Compounding Pharmacist of the Year, PCCA USA
Owner of Town Total Compounding Center in Woodbury, New York
2024 Board Chair of the Alliance for Pharmacy Compounding (APC)
Proud PCCA Member since 1994

Joseph Navarra started compounding in 1994 to help solve the growing need for pediatric dosage forms of HIV medication. He then founded the Town Total Compounding Center in 2011, where his practice has grown to meet the needs of a wide variety of patients, caregivers and prescribers.

Known for his endlessly collaborative spirit, he has gone to great lengths to support and elevate the compounding profession. As a Concierge Compounding member and an Advisory Council alum, Joe is a connector — going above and beyond to share his compounding knowledge with colleagues through networking.

“Joe is the consummate PCCA member and compounding pharmacist,” said PCCA President Jim Smith. “He passionately advocates for our profession, participating in our ACT Legislative Conference and the APC Compounders on Capitol Hill event. He served as the 2024 APC Board Chair, where he made it his mission to discuss the need for compounded medications with federal and state legislatures, as well as members of the press.”

His dedication is only outmatched by his tenacious care for his patients, such as working with PCCA to develop a custom formulation using NataTroche® for patients suffering with depression.

It is this combination of leadership, innovation and advocacy that makes him truly deserving of this prestigious award. His inspirational passion for helping patients with quality, personalized medicine has left an indelible mark on the compounding community.

Watch Joe as he accepts his award during the ThinkNext: International Seminar 2024 awards luncheon.

Bob Mehr, RPh

2024 Compounding Pharmacist of the Year, PCCA Canada
CEO and President of Pure Integrative Pharmacy, Vancouver, British Columbia
Proud PCCA Member since 2000

Bob Mehr pursues opportunities with all that he has,” said PCCA Canada General Manager Amanda Cassel. “Once he identifies the need, he innovates, advocates, gathers and connects the resources needed to get it done.”

Bob is a dynamic and passionate leader, an educator and a networker of allied health care practitioners. He approaches health and wellness by focusing on preventative medicine and promoting vitality, combining a holistic and integrative health model with traditional pharmacy services, including personalized medicine.

“It’s unbelievable what Bob has been able to accomplish over the course of his career — not only has he done it with great skill and expertise, he’s done it with great heart,” PCCA President Jim Smith said, acknowledging Bob’s dedication to his work.

Many years ago, Bob and his wife and fellow pharmacist, Mahtab, opened a few independent pharmacies under a major pharmacy brand. In 1999, Bob rebranded his stores as Pure Integrative Pharmacy, and today, the company has 19 locations across British Columbia, including an e-commerce department and a compounding laboratory that serves patients and practitioners.
“I could not have achieved success without the support of PCCA — they have taught me a lot about keeping our standards high when it comes to compounding. Their integrity and ethical approach to our industry has been inspiration for me and our entire team,” Bob said.

Watch Bob as he accepts his award during PCCA’s CONNEXT 2024 Canadian Compounding Conference in Toronto.

Inaugural PCCA Technicians of the Year: Stacy Hightower (left, USA) and Jennifer Tuck (right, Canada).

Stacy Hightower, CPhT, FAPC

Compounding Technician of the Year, PCCA USA
Las Colinas Pharmacy Compounding & Wellness in Irving, Texas, owned by Jim and Jan Hrncir
Proud PCCA Member since 1990

“She is one of the best compounding technicians in the industry,” said PCCA Director of Member Engagement Erin Michael, MBA, MS, CPhT, FAPC, about Stacy Hightower, our inaugural PCCA USA Compounding Technician of the Year.

Stacy has worked as a sterile and nonsterile compounding technician at Las Colinas Pharmacy for more than 30 years and now serves as their compliance officer, as well as their lead in sales and marketing. She regularly advocates for compounding, and currently serves as an APC board member and is past president of the Pharmacy Compounding Foundation.

“Stacy embraces change and is a lifelong learner,” Erin said. “She participates in PCCA’s education events and Concierge Compounding program and is known for her marketing innovation and generous sharing with PCCA members.”

Listen as Stacy discusses her extensive experience — from her role as a compounding pharmacy technician to her role as compliance officer and lead in sales and marketing — with PCCA Director of Member Engagement Erin Michael, MBA, MS, CPhT, FAPC, in the June 30, 2023 episode of The Mortar & Pestle podcast

Watch Stacy as she accepts her award during the ThinkNext: International Seminar 2024 awards luncheon.

Jennifer Tuck, RPhT

Compounding Technician of the Year, PCCA Canada
Integrum Compounding Centre in Calgary, Alberta, owned by Robert Heaton
Proud PCCA Member since 2002

“We are thrilled to honor Jennifer Tuck with our first-ever PCCA Canada Compounding Technician of the Year award,” said PCCA Canada General Manager Amanda Cassel. “She truly embodies the spirit of this award.”

Throughout her career, Jennifer has been known for her meticulous attention to detail, her innovative approach to problem-solving and her unwavering dedication to patient care. Her efforts have not only improved the efficiency and effectiveness of her workplace, but also positively impacted the lives of many patients.

“I am deeply honored,” said Jennifer. “It is a privilege to work in a profession that allows me to make a difference in people’s lives every day. I am grateful to my colleagues and mentors.”

Listen as Jennifer discusses her journey as a compounding technician with PCCA Director of Member Engagement Erin Michael, MBA, MS, CPhT, FAPC, in the September 19, 2024 episode of The Mortar & Pestle podcast.

Watch Jennifer as she accepts her award during PCCA’s CONNEXT 2024 Canadian Compounding Conference in Toronto.

Jerry Beamer, RPh

2024 L. David Sparks Advocacy Award Recipient
Co-Owner of Andrews Apothecary in Winston-Salem, North Carolina
Proud PCCA Member since 1998

"Jerry Beamer exemplifies everything this award represents through his passionate advocacy for the compounding profession,” said PCCA Vice President of Public Affairs, Education and Human Relations Lizzie Harbin.“

He recognizes the importance of investing in relationships and regularly travels to Washington, D.C., to nurture them. His dedication is evident in the strong connection he’s built with his Senator — who knows him by name — and his active participation with PCCA’s ACT Legislative Conference.

“Jerry makes it a priority to educate lawmakers on the vital need to protect patient access to compounded medicine. His impactful contributions to the compounding pharmacy industry are truly inspiring,” Lizzie said.

A longtime supporter of PCCA, Jerry has been a member of PCCA’s Concierge Compounding networking program since 2009 and has never missed an International Seminar. In addition to his “owner” and “pharmacist” titles, Jerry considers himself “chief problem solver” at his compounding pharmacy.

Watch Jerry as he accepts his award during the ThinkNext: International Seminar 2024 awards luncheon.

Isha Gupta, PharmD, MBA

2024 George Roentsch, RPh, New Innovator Award Recipient
Owner of HatchRx Compounding Pharmacy in Long Island, New York
Proud PCCA Member since 2022

"Isha Gupta reflects the entrepreneurial and passionate spirit of the award’s namesake,” said PCCA Clinical Compounding Pharmacist Mark Gonzalez, PharmD. “Since joining PCCA in 2022, she has embraced learning and education by attending CORE Compounding Training, ThinkNext: International Seminar, Concierge Congress and the Marketing & Sales Symposium, as well as watching multiple online webinars. She is extremely innovative, constantly ‘thinking outside of the box’ to offer the best options for her patients. She is also very positive, always willing to help her peers, as well as the doctors and patients throughout her community.”

Isha graduated from Long Island University in New York, where she earned her Doctor of Pharmacy degree. She later received her Master of Business Administration in Hospital Administration when working as a pharmacist at the Long Island Jewish Medical Center. While there, she recognized the lack of innovative solutions for patients, which ultimately motivated her to open her compounding pharmacy.

For Isha, compounding isn’t just about creating medications; it’s about the joy of problem-solving for unique patient needs. “Every day as a compounder is a dynamic blend of innovation, creativity, challenge and satisfaction,” she said.

Watch Isha as she accepts her award during the ThinkNext: International Seminar 2024 awards luncheon.

Profiles in Personalized Medicine — Peoples Compounding Center in Austin, Texas

Wed, 20 Nov 2024 23:08:32 GMT

Our Profiles in Personalized Medicine highlights Peoples Compounding Center in Austin, Texas. Nicola Trevis, BS, RPhT, Pharmacy Director, shares what “Compounding: It’s Personal” means to the team, their enduring relationship with PCCA and much more. Peoples Compounding Center has been a proud PCCA member since 1985.

Compounding: It’s Personal

No two patients are alike, and thus, there is no “one size fits all” to medicine. One size fits most, sure. But for so many patients, the traditional off-the-shelf med won’t work for them as is or isn’t available as they need it. Beyond that, we take it personally and are honored every time a provider or patient trusts us to compound their prescription.

For example, many years ago, we had a patient who contracted a severe post-surgical C. difficile infection. She had a colostomy bag and needed vancomycin suspension, which was unavailable at the time. We were able to compound it for the patient, who is my grandmother, and she recently celebrated her 91st birthday!

Relationship with PCCA

Peoples founder Bill Swail felt great loyalty to PCCA for all the organization taught us — and continues to teach us. Any time another chemical supplier would ask for our business, Bill would say, “You gotta dance with the one that brung ya.” When Bill passed away in 2022, PCCA sent a beautiful bouquet to the pharmacy with a note that said, “We’ll miss our great dance partner. When they strike up the band, we’ll be thinking of you.” PCCA knows us personally and they take a personal interest in our ability to take care of patients. They provide the highest quality chemicals, compounding expertise and education — bar none. In addition to all that, they advocate tirelessly for patient access to compounded medications. They really live by the mantra that hangs in their headquarters in Houston: “Lives depend on a job well done.”

The Role of Compounders in Healthcare

We’re problem solvers! I always have this visual of an old-school doctor making house calls with his black leather bag and we turn that little black bag into Mary Poppins’ magic carpet bag. We can formulate just what the patient needs and even make it taste great — no “spoonful of sugar” needed! Magical nannies aside — we are expert formulators. We love the challenge of receiving a call requesting a prescription for this for a patient who can’t take that medication.

Promoting Compounding in the Community

Our mission at Peoples is to empower people to make educated health choices, so we invite our patients to join our seminars alongside our health care providers. Austin is full of healthy folks who actively advocate for their own health, so it works for us. We also share testimonials on our website and social media, participate in community health fairs, fun runs and festivals — the largest of which is Austin City Limits Music festival! We are right here in the capital of Texas, so we have an open invitation to legislators to tour our compounding center and learn more about compounding. And whenever possible, we send a staff member to national compounding advocacy events like APC’s Compounders on Capitol Hill and PCCA’s ACT Legislative Conference.

Sage Advice for New Compounders

Tap into the collective wisdom of the compounding community. Of course, PCCA provides incredible education and training resources, but one of the most valuable parts of PCCA membership is the community of compounders they have brought together. This group generously shares knowledge and experience for the greater good of taking care of patients. And make sure you understand the requirements of your state board of pharmacy and national regulators!

Favorite PCCA Base

The base that was announced at PCCA’s 2023 International Seminar. I’m excited to offer EctoSeal P2G™ to our wound care patients!

Profiles in Personalized Medicine Katie Albers, CPhT

Tue, 15 Oct 2024 20:22:00 GMT

October 15 is National Pharmacy Technician Day! Our Profile in Personalize Medicine highlights Katie Albers, CPhT, Pharmacy Manager and Co-Owner, along with Dawn Trame, RPh, and Richard W. Schulte, Esq., of Impact Compounding, located in Tipp City, Ohio. We asked Katie what “Compounding: It’s Personal” means to her and her pharmacy, why she was drawn to compounding and so much more.

Compounding: It’s Personal

“It’s personal” goes beyond each patient needing an individualized approach based on their age, medical history, symptoms, etc. At Impact Compounding, we care about each patient’s outcomes and strive to take the time to ensure they receive the best possible care and attention. This includes routine follow-ups with the patients and their providers, and listening to their own unique goals. Each patient, situation, medication and outcome will always be personal.

Drawn to Compounding Since High School

I started observing the world of compounding pharmacy when I was in high school at my first job. Fast forward 21 years and I’m still here. I have a “fix it” personality mixed with a lot of drive, perhaps some stubbornness and a lot of heart. I believe prescription compounding and the world that accompanies it takes a mix of those qualities.

Trickle-Down Values

PCCA is the standard for quality, support and reliability. We pass these values down to our patients, knowing that the ingredients are the best quality and they can rely on us for the best formulations and follow through.

Patient Success

A patient had a hormone imbalance that disrupted her sleep and created anxiety. Our pharmacist reviewed the patient’s hormone levels with their provider to address their imbalance. The patient started progesterone 200 mg sustained-release capsules at bedtime. After a few weeks of progesterone therapy, the patient’s levels began to increase, and they were finally able to fall asleep faster and stay asleep. This was personal to me because I had sleep issues like this patient — when you can’t sleep, it causes anxiety and makes day-to-day living more difficult.

Expanding Opportunities

The role of compounding technician is an ever-evolving profession. Over the years, being a technician has opened the door to many avenues and growth opportunities within and outside of the pharmacy walls. Whether you are talented at marketing, advertising, compounding, support, quality control or program development, there is an opportunity for all.

Favorite PCCA base and why? How do you use it and what makes it a top choice in your practice?

My favorite base for our BHRT patients is VersaBase® Cream. It is hypoallergenic, odor-free and rubs in well without drying out the skin. Its versatility makes it a top pick for both topical and vaginal formulations at our pharmacy.

Personally, I am slightly obsessed with PCCA’s Biopeptide Biocosmetic™ base. I am looking forward to growing cosmetic formulations in the future.

Advice for Pharmacists and Technicians Interested in Compounding

If you want a profession that is both challenging and rewarding in an ever-growing field, then prescription compounding is calling your name!

Profiles in Personalized Medicine Erik Nelson, PharmD, FAAMFM, FACA

Wed, 18 Sep 2024 16:58:49 GMT

Compounding: It’s Personal

Personalized medicine is the future of healthcare; it allows our pharmacy to be an integral part of a person’s wellness journey.

Compounding and PCCA

I have always enjoyed problem solving and like to tackle different challenges every day. That’s why I became a compounding pharmacist. Compounding allows you to pull together the nuances of patient care and pharmacy to create a customized treatment solution for an individual patient.

I value being a PCCA member because of the support I receive and the network of pharmacists who are members. PCCA members treat each other like family and are always willing to go out of their way to help each other. And the entire PCCA team is on another level in terms of support for their members.

The Role of Compounders in Health Care

Compounders today are the problem solvers, from medication shortages to customized solutions.

Patient Success Story: Side-Stepping Side Effects

We had a patient named Mary who had uncontrolled psychosis due to the side effects of various medications she’d been taking. She had bounced around from one pharmacy to another for several years. After working with her doctor, we were able to convert her medications to topical formulations using Lipoderm®, which helped improve her compliance and, for this specific patient, also minimized the side effects she was experiencing. Her doctor now refers all of her hard-to-treat patients to us.

It’s Personal: The Impact of Compounding

My profession as a compounding pharmacist allows me to enjoy going to work every day.

Advice for Those Interested in Compounding

Go for it! Compounding is unlike any other field in pharmacy. It’s your chance to do something new every day while providing valuable services to patients in your community.

Favorite PCCA Base

Atrevis Hydrogel® has worked wonders for so many of our male patients and has been life changing.

Profiles in Personalized Medicine Neda Debassige Toeg, BSP, RPh

Wed, 21 Aug 2024 20:21:58 GMT

Profiles in Personalized Medicine — Neda Debassige Toeg, BSP, RPh

Our Profile in Personalized Medicine highlights Neda Debassige Toeg, BSP, RPh, founder and owner of Sweetgrass Pharmacy & Compounding in Manitoulin Island, Ontario, Canada. Neda shares her experience as the first Indigenous-owned and operated pharmacy on a reserve in Canada, highlighting the impact on her community and patients. She also shares what motivated her to become a compounding pharmacist, the special role compounders hold in healthcare and more. Nada has been a proud PCCA member since 2019.

Compounding: It’s Personal

Compounding is very personal, as well as personalized. This is not just a business. The services and products that come from Sweetgrass Pharmacy & Compounding are for members of my family, my community, my people. It is very important, on a personal basis, that we provide effective care. I take their health and wellness personally. Patients come in and tell me, “I'm just popping in to tell you that you've changed my life. Thank you for all you do.” That's a gift — the most important gift.

Going beyond the community aspect, it is important to recognize that pain is subjective and a one-size-fits-all solution will not work. To get results, each medication needs to be matched and personalized to the individual who uses it.

Why Compounding and PCCA

I wanted to make a difference in my community. I was studying to be an MD and took a side trip into pharmacy and ended up loving it. The foremost reason that I decided to specialize in compounding is that it allows me to individualize patient care and patient dosing. Compounding and the ability to individualize the medications in pain treatments allows me to assist people more effectively and safely in managing their pain. My background in pain and addiction management, as well as in autoimmune diseases and cancer, allows us to help patients — especially in a rural setting — that might not get the healthcare that they need.

To achieve my vision of an integrated healthcare environment that provides high-quality solutions for medical issues within my community and beyond, I need access to quality pharmaceutical products, training opportunities for staff, and a receptive and active community of like-minded professionals. I have found that PCCA delivers all three components. Their products consistently deliver high-quality results and work better than other products I have tried. The PCCA training courses are highly effective and a key aspect of our business model. For example, within their first year of employment, each pharmacy assistant at Sweetgrass attends PCCA Canada’s Comprehensive Compounding Course (C3) and brings that knowledge back to the pharmacy and to the rest of the team. Staff who attend benefit from increased skills in compounding, as well as their confidence. The training also creates, at the ground level, a network that goes beyond the pharmacy. The PCCA community, which exists at all levels, provides the ability to share and gather solutions for the medical issues we face on a regular basis.

The Role of Compounders in Health Care

Compounding is the future of health care. By personalizing care through individualized compounds instead of “one-size-fits-all” medications, we are able to truly fulfill our fundamental principle of “doing no harm.” As this concept is more fully understood and the paradigm shifts, patient care will improve, new solutions to pain management will be developed and used. I firmly believe that we can use compounds to help address the continuing opioid crisis by providing strategic pain management to support the withdrawal process.

It is also important as we move into this future that we embrace our traditional roots. My dream is to bring traditional, natural Indigenous ingredients and knowledge into today’s products. For example, in the Indigenous community, bear grease can be used for skin ailments (rashes, sunburns, etc.), ligament problems (arthritis, tendonitis, sprains, etc.) and as a hair conditioner.

Patient Success Story: Rekindling Self-Esteem

A young Indigenous woman had severe psoriasis for more than eight years. Her mother had taken her to countless specialists and tried several creams, but without success. The young woman had low self-esteem, missed a lot of school and experienced considerable pain. Working with her practitioner, we provided a topical low-dose naltrexone (LDN) cream with XemaTop™; after just one week, we saw incredible results as her skin cleared up and the pain subsided. She is now on oral LDN and is stable. Far beyond the physical benefits are the emotional and social ones. The patient’s self-esteem has increased and she’s developed a desire to help others. She now works at Sweetgrass, regularly interacting with the public, and is training to be a pharmaceutical assistant.

Advice to Those Interested in Compounding

Be open to sharing your knowledge with other compounders. PCCA provides an excellent community and resources for information sharing. Don’t be afraid to ask for help. This is a hard thing to do; it's a scary thing to do. But in the end, it's absolutely worth it. Someone else may have dealt with the same issue. Share what you have developed with others. By building on what we learn, we can create an even stronger community.

Favorite PCCA Base

NataTroche® is an excellent base. Working with prescribers, we compound troches that help people wean off opioids and start on low-dose naltrexone without loss of pain management.

Profiles in Personalized Medicine Greg Roberts, RPh, and Steve Trimble, RPh

Thu, 11 Jul 2024 17:40:17 GMT

Our Profiles in Personalized Medicine highlights Greg Roberts, RPh, and Steve Trimble, RPh, of Harbin Pharmacy in Birmingham, Alabama. Greg shares what “Compounding: It’s Personal” means in their pharmacy, what motivated him to become a compounding pharmacist, as well as shares a personal patient success story and more. Harbin Pharmacy has been a proud PCCA member since 2004.

Compounding: It’s Personal

To me, it means every patient, physician and prescriber is treated as if they were a part of my family. In a sense, a lot of my patients become close friends. We take the extra time to get to know our patients and others we come in contact with on a daily basis. It’s a personal relationship — a lot of my patients have my cell number. I want the best outcomes for my patients and I want physicians and prescribers to know that when they send us a patient, we are going to provide the best care and treatment possible.

Drawn to Compounding and PCCA

I started working in an independent pharmacy in 1978 when I was 13 years old. After graduating pharmacy school, I continued to work for the pharmacy. I went to an NCPA management seminar in Memphis in 1994 and everyone there was talking about BHRT compounding and PCCA. The more I talked to people about compounding, the more I wanted to compound. It was what I was missing in my profession: custom medications. The seminar was over on a Monday and during the drive back to Birmingham, I called PCCA and talked to Director of Recruiting at the time, Bob Plunkett. Three weeks later I was at PCCA for Primary Training with Kay Sparks, former Associate Director of Training, and my life was changed for the better.

There are many things that keep us with PCCA:

API Quality — I know without a doubt the APIs I use for my patients are of the highest quality and potency available in the market.
Education — PCCA offers the leading and most innovative compounding education. From functional medicine to the latest USP guidelines, I learn everything from PCCA.
Partnership — Although we are member pharmacies, I have always felt like it’s a partnership with PCCA. I know that PCCA is always available to help me in every way possible.
Innovation — I look forward to each International Seminar because I know that there will always be an innovative new base or service developed by PCCA I can incorporate into our pharmacy.
Relationships — Over the past 29 years, I have met and become friends with so many compounding pharmacists throughout the U.S. I have developed lifelong friendships because I joined and got involved with PCCA. It’s not just about compounding, it’s about family.

Role of Compounders in Healthcare

Compounders are some of the most innovative and creative pharmacist in the world. Our role in healthcare is vital. We are the healthcare providers who think outside the box to solve the problems our patients have. We supply medications when there are shortages. We provide customized medications to our unique patients.

Patient Success Story: It Starts with Family

My wife, Janet, suffered with migraines for years and went to a neurologist, who put her on a couple of commercial medications that didn’t work. A few weeks later, I went to a PCCA HRT Symposium and learned about the connection between estrogen dominance and migraines in women. I promptly called my wife and told her we were going to do a saliva test when I got back home. The results showed she was estrogen-dominant and her progesterone was extremely low. So, I called her neurologist and relayed what we’d discovered. I suggested starting her on sustained-release progesterone capsules, using PCCA’s Special Micronized Progesterone USP, taken at bedtime, and recheck her hormones in three months. In the 15+ years since, she has not had another migraine.

Promoting Compounding in the Community

Up to this point, most of our promotion and marketing has been word of mouth. We recently hired a marketer and are starting to work on marketing our services. I’m bringing her to International Seminar this year to learn from the best marketers. I have also set up a couple of meetings for my marketer to meet with the marketers for PCCA members Steve Hoffart and Jim Hrncir, so she can learn from the best.

Cherished Patient “Thank You”

I received a phone call at home from a physician at a children's hospital late one Saturday afternoon, around 5:30 p.m.). They wanted to send a 5-year-old patient home but would only do it if they could find someone to compound an ursodiol suspension. I told the physician I would go in first thing Sunday morning, make the compound and deliver it to the patient by 8:30 a.m. This was a new patient for us and when I arrived at the house, the little girl met me at the door and gave me a drawing she made of a rainbow. Her drawing is still hanging in the pharmacy. It reminds me daily why we do what we do to help patients.

Favorite PCCA Base

I have a lot of favorite PCCA bases. One is LoxOral® — it goes in all my capsule formulas and makes compounding capsules, especially progesterone, a breeze. Another base I love is SuspendIt® Anhydrous. Being able to give suspensions a longer beyond-use date is a great thing for the patient and it’s a great marketing tool to use when you are talking with prescribers.

Profiles in Personalized Medicine Edward Wright, PharmD, ABAAHP, FAAMM

Wed, 19 Jun 2024 17:15:54 GMT

Our Profiles in Personalized Medicine highlights Eddie Wright, PharmD, ABAAHP, FAAMM, of Healthway Compounding Pharmacy in Saginaw, Michigan. Eddie shares what “Compounding: It’s Personal” means at Healthway and in his personal life, as well as the role of compounding in healthcare and more. Healthway Compounding Pharmacy has been a proud PCCA member since 1991.

Compounding: It’s Personal

This phrase represents everything to us and our practice. Our pharmacy's motto is "Better solutions. Better care." Because of that, we take everything personally and we treat everyone with a personal touch — from the moment they walk in and hand the prescription to us to creating their personal formula and taking it from paper to product in our lab. We finish by delivering a custom prescription, making sure our patients know we truly care.

A Passion for Compounding

I have always had a passion for compounding, largely discovered during my first year of pharmacy school. I helped create a curriculum for a compounding elective at Ferris State University and the idea of “traditional medicine” and pharmacists creating treatments for patients was and is always on my mind.

Relationship with PCCA

When I first became part of the team at Healthway Compounding Pharmacy, we already were members of PCCA since 1991. Everything PCCA offers keeps me here — the educational videos and documents that opened me up to what the world of compounding has to offer; the in-house, hands-on training and conferences, including International Seminar, and the wealth of knowledge there; and the networking and getting to know people with like-minded, personalized care goals.

The Role of Compounders in Healthcare

We are the future of pharmacy: "What was old is now new again." With so many people having allergies and intolerances to fillers, compounders are able to step up and make a custom, personalized formula for an individual. Additionally, patients want alternative options to live longer and compounders are at the forefront of the antiaging wave with functional medicine.

Patient Success Story: In the Neighborhood

When I moved into my new home, I reached out and introduced myself to my neighbors. One, who worked as a nurse for 50+ years, described to me the chronic pain she endured and how she was using multiple opioids daily. I told her about a topical pain cream made with amitriptyline, baclofen, cyclobenzaprine, diclofenac and lidocaine, and gave her information for her practitioner. She got the prescription and it worked great, but she was still using opioids. So I told her about low-dose naltrexone (LDN). Since starting on LDN, she’s been able to stop taking opioids. She’s now using LDN regularly and only applies the topical cream for breakthrough pain. She asked me, "Where were you 30 years ago?" I laughed and told her I was not a pharmacist then. I am grateful to share her story — working together, prescribers and pharmacists can create customized plans for patients transitioning away from opioids.

Promoting Compounding in the Community

We have an outside consultant who calls on provider offices in our area. I try to get all patients to rate us on Google and Facebook whenever they can to share their experiences and outcomes. In recent years, we have donated to a festival of trees during the holidays. I hope to get more involved with the community as time progresses and I move forward with Healthway.

It’s Personal: The Impact of Compounding

Compounding has directly impacted me in my home life. After my wife had our twins and was breastfeeding them, she needed the “magic nipple cream,” which helped. She was healed within days and was able to continue. In addition, one of my infant twins had eczema. Working with our pediatrician, we were able to get topical steroids compounded in an antibiotic cream using PCCA XemaTop™. My baby girl’s skin was back to baby soft (like her twin sister’s) in three days after repeated use. Now, tetracaine lollipops for sore throats in young children is a HUGE lifesaver!

Favorite PCCA Base

Emulsifix® helps fix emulsions of all types!

Check out the Healthway team’s enthusiasm for Emulsifix in this rocking video.

Profiles in Personalized Medicine — Zachary Green, CPhT

Wed, 29 May 2024 21:41:22 GMT

Zachary Green, CPhT, Director of Professional Affairs at the Pharmacy Technician Certification Board (PTCB) and Director of the Pharmacy Technician Educators Council (PTEC), shares his experience and insights on pharmacy technician certification, career opportunities and more.

Please provide a brief description of the Pharmacy Technician Certification Board (PTCB).

Formed by a collaboration of leading pharmacy societies and associations, PTCB became the first certification organization for pharmacy technicians in the U.S. in 1995. And with a history spanning nearly 30 years, PTCB is still the undisputed leader in credentialing pharmacy technicians across the country. We maintain transparency and are the only nonprofit pharmacy credentialing organization in the U.S. Our mission is to advance medication safety by credentialing technicians who are qualified to support pharmacists and patient care teams in all practice settings.
Approximately how many credential programs does PTCB offer?

PTCB offers three certification programs and 11 assessment-based certificate programs. The certifications we offer are Certified Pharmacy Technician (CPhT), Certified Compounded Sterile Preparation Technician® (CSPT) and Advanced Certified Pharmacy Technician™ (CPhT-Adv).
Did you intentionally seek a career with PTCB? If not, what caused your interest?

I was graduating college with a degree in public affairs and policy while working as a pharmacy technician at a local hospital. I briefly considered becoming a pharmacist but decided against it. As graduation approached and with zero prospects, I was feeling slightly down on my luck. Fortunately, a pharmacy intern I was training in the IV room suggested I look at jobs at PTCB. There was an opening; I interviewed, they made the offer and I’ve been here ever since. I firmly believe that things happen for a reason and I am extremely grateful for the pharmacy profession wanting me to stick around.
As Director of Professional Affairs at PTCB, what are your key responsibilities?

I am responsible for the development and maintenance of relationships with employers and educators of pharmacy technicians who advocate for and/or require PTCB certification and credentialing programs. I am also responsible for advising senior leadership on business development opportunities with employers and educators, assisting with account management of PTCB partnerships, and creating materials and infrastructure to develop new partnerships. I travel to state and national pharmacy and health career education-related meetings to advance the PCTB mission. I also serve as the Director of Pharmacy Technician Educators Council (PTEC), a division of PTCB.
Can you briefly explain PTEC and how it impacts/influences technician education? Please also include who can join PTEC.

The Pharmacy Technician Educators Council (PTEC) is a volunteer membership association for pharmacy technician educators and trainers. Our mission is to unite, support and empower educators in teaching and training pharmacy technicians. Membership is available to anyone who trains and/or educates pharmacy technicians. This includes, but is not limited to, pharmacy technicians, pharmacists, community and health system trainers, and secondary and post-secondary health science educators. Members have access to benefits, including continuing education, peer-to-peer networking, Leadership Committee Town Halls and Membership Labs.

PTEC has been around since 1989 and became part of PTCB in December 2022. I facilitate and serve as the staff liaison for PTEC, assisting with educating and training pharmacy technicians to adhere to best professional practices and promote the pharmacy technician's profession.

The PTEC annual conference will make its long awaited return this July 11-13 in Charleston, South Carolina. This will be the first time the membership has met since the last in-person conference in 2019. The conference will be a great opportunity for members to meet with curriculum providers, textbook publishers and other industry experts, as well as enjoy networking opportunities with their peers.
You’ve been with PTCB for more than 10 years. What changes have you witnessed throughout those years?

When I started at PTCB in 2013, there was one certification. We now offer three certifications and 11 assessment-based certificate programs to support the work that pharmacy technicians are doing in practice areas across the country. It has been an honor to be a part of that growth. We’ve also seen the pharmacy profession grow extensively in a relatively short period of time. Employers have started to empower pharmacy technicians to advance and develop their careers. For example, in 2013, I wasn’t aware of any mention of pharmacy technicians administering immunizations. The COVID-19 pandemic, albeit irrefutably terrible, pushed our profession to innovate and utilize our workforce to its full potential, allowing pharmacy technicians to administer COVID vaccinations. Another great change throughout the country is the inclusion of pharmacy technicians on state boards of pharmacy. It seems like common sense to include a pharmacy technician on a state board of pharmacy, but it is still relatively new. From administering vaccinations to managing hazardous drugs, technicians now have more opportunities for growth than ever before.
Do you see a common thread in employers (pharmacies and health systems) who require PTCB credentials?

PTCB Certified Pharmacy Technicians (CPhTs) have an increased level of job satisfaction as compared to their non-PTCB-certified colleagues. Our recent workforce survey observed that nearly 60 percent of PTCB CPhTs consider the profession as their career — 14 percent more than non-certified technicians. Half of the PTCB CPhTs surveyed have worked in the field for at least 10 years compared to just 8 percent of non-certified techs. This career longevity, coupled with employers recognizing advanced roles for certified technicians, further increases job satisfaction. Of course, certification is often seen as a must-do for employment, either according to state board of pharmacy rules or as a condition of employment.
What advice would you offer to a technician who’s interested in obtaining credentials?

For a technician interested in earning their CPhT for the first time, I would definitely recommend the practice tools available from PTCB prior to sitting for the Pharmacy Technician Certification Exam® (PTCE). We recently launched a new Pre-PTCE® practice exam that mimics the PTCE; it’s made up of retired PTCE questions. The Pre-PTCE also provides feedback to candidates on how they performed in each of the four knowledge areas.

For a CPhT interested in advancing their career, I would encourage them to explore the 11 assessment-based certificate programs. Some CPhTs are currently working in these advanced areas without certification. It’s also important to not let current day-to-day tasks limit a CPhT who is interested in advancing their career. These assessment certificates are available to anyone who meets the eligibility requirements.
What does the future hold for compounding technicians and PTCB?

Pharmacy technicians have always played an important part in compounding. PTCB recently launched a Nonsterile Compounding certificate program which, while important on its own, can also be a step on the pathway to earn CPhT-Adv certification. CSPT certification has been offered since 2017, and because sterile compounding best practices and standards change, it now requires recertification similar to the CPhT certification. It also may be used as a step toward the CPhT-Adv certification. One exciting way we’ve seen these credentials being used is by employers creating career paths, using PTCB credentials as requirements for certain job codes or by offering other incentivization for earning these credentials.
Our 2024 Profiles in Personalized Medicine theme is “Compounding: It’s Personal.” How does obtaining PTCB credentials reflect this theme?

My past experience in sterile and nonsterile compounding taught me that at every point in the process, there’s an opportunity to make someone’s life a bit better. The personal effect my work had on people’s wellness will always stay with me. From more recent experience, I’ve seen how earning PTCB credentials can truly improve someone’s life — whether by building self-confidence, receiving that big promotion or earning higher wages. If these credentials existed when I was practicing, I would have liked to earn CSPT certification and the Nonsterile Compounding certificate, not just to advance my own pharmacy technician career but also to demonstrate the commitment I will always have to advancing patient safety.

Listen to Zach discuss his experience in The Mortar & Pestle production of Tech Talk, hosted by PCCA Director of Member Engagement Erin Michael. You can access more information about PTCB certifications and certificate programs at ptcb.org.

Profiles in Personalized Medicine — Matthew McLachlan, BPharm, MPS

Wed, 10 Apr 2024 21:16:44 GMT

Path to Compounding

My compounding path truly began when my dad and I attended a PCCA conference in Sydney in 2019. The speakers there inspired me, especially a veterinary compounding presentation by PCCA Vice President of Creative Development Chris Simmons, RPh. We came back from Sydney and set about installing a small lab in our pharmacy. Our compounding took off, and we are now in a new pharmacy with a bigger compounding lab employing two technicians and a pharmacist.

PCCA Engagement

We stay engaged with PCCA because of the clinical support, their innovative base technology and their top-notch education. I have been working my way through an HRT (hormone replacement therapy) conference I attended remotely due to our interest in helping more patients. We already have a few HRT patients enrolled now and I am excited for our future.

Role of Compounders in Health Care

I have always seen pharmacists as problem solvers, notably during COVID and supply chain issues we constantly face. Compounding pharmacies, pharmacists and technicians help by offering another avenue. We also work with schools and children with special needs, many who can’t tolerate traditional medicine.

Filling Unique Patient Needs

Many of our breakthrough successes have involved animals struggling with dosage forms and flavors. For a lot of us, pets are part of the family, but each animal has individual needs. Our pet patients range from goldfish to elephants, but we mostly compound for dogs and cats, and a few troublesome rabbits.

For example, a pet owner was struggling to give medicine to her rabbit, who was put off by the taste of the medication. Her rabbit kept pulling away each time, distressing the owner. Using the PCCA Flavor Guide, we formulated a range of flavors for the rabbit to try. After finding an agreeable flavor, the rabbit is no longer hesitant, and the owner no longer feels stressed giving the medication to her furry friend.

Promoting Compounding in the Community

We have an open window compounding lab and our pharmacist and intern speak to physiotherapists in our area about pain options available for patients — specifically, preparations that use Ketoprofen USP, PCCA Special Micronized in Lipoderm®. We also provide lunches at general practice clinics to discuss trends in compounding and the legalities. And we visit area veterinarians to discuss and explain what we can do for their animal patients.

It’s Personal: The Impact of Compounding

Compounding is very interesting. It definitely creates another avenue to help patients. It has also added another dimension to our business. I believe compounding is a growth area for community pharmacies and the work is very rewarding.